Remote Operator
Nivia Remote Solutions
80% Overhead Cut
Higher Productivity
Comprehensive Administrative Support
Built Specifically for Medical Practices
Unlike generic virtual assistants, our operators understand the daily operations of a busy medical office.
They know:
- Insurance eligibility requirements
- Referral requirements
- Prior authorization processes
- Appointment scheduling best medical practices
- Medical practice patient workflows
- How to communicate effectively with patients and insurance carriers
- How to work within EMR systems and medical practice management platforms
- Recalls
- Checking patient deductibles
- Notifying patients a day in advance about their deductibles
Pricing
Simple, Transparent Pricing
Get a full-time remote healthcare professional dedicated exclusively to your medical practice for a predictable weekly rate.
- Dedicated full-time employee assigned exclusively to your medical practice
- Fluent in English and Spanish
- HIPAA-certified and healthcare-trained
- Appointment scheduling and confirmations
- Patient phone support
- Insurance verification and eligibility checks
- Referral and authorization assistance
- New patient intake support
- Specialty-specific training
- Ongoing implementation support
- Equipment and phone system provided
- Weekly-contract basis
- Cancel anytime
Flexible Staffing Solutions
Start Small and Scale With Confidence
Start with confidence through our structured onboarding process:
Ready to Start
Tell us when you want to begin
1–2 Weeks
Fully up and running smoothly
Week-to-Week
Cancel anytime
If you decide the service isn't the right fit during the onboarding period, you may cancel with weekly-contract obligation.
Why Choose Nivia
Healthcare Staffing Designed by Medical Professionals
Nivia was created to solve the staffing challenges healthcare practices face every day. Our approach combines experienced personnel, healthcare-specific training, and hands-on support to help practices improve efficiency and reduce administrative burdens.
Real Medical Office Experience
Our employees have practical experience working remotely within medical practices and understand the workflows that support patient care and office operations.
Rigorous Screening Process
Every candidate completes a multi-step evaluation process that includes education verification, communication assessments, skills testing, and healthcare-specific training.
HIPAA Certified & Compliant
Patient privacy and security are essential. Every team member completes HIPAA training and follows strict confidentiality and compliance standards.
Bilingual Professionals
All of our employees are fluent in both English and Spanish, allowing practices to better serve diverse patient populations.
Specialty-Specific Training
We train employees to understand the terminology, procedures, insurance requirements, and workflows specific to your medical specialty.
Dedicated Full-Time Support
Your employee works exclusively for your practice and is never shared among multiple clients.
Ongoing Guidance & Support
Our team works alongside you throughout onboarding and implementation to help ensure long-term success and seamless integration.
Equipment & Technology Included
We provide the equipment and phone systems necessary to connect your practice with your remote employee and support a smooth onboarding experience.
Specialty-Focused Support
We Understand Medical Office Workflows
Our scribes are trained to understand the terminology, procedures, and documentation requirements commonly found in medical practices.
We support documentation associated with:
- Front desk staff spend more time assisting patients
- Providers experience fewer interruptions
- Employees can focus on projects that improve office operations
- New capabilities can be added without increasing in-office workload
Discover a Better Way to Support Your Medical Practice
Schedule a consultation today and learn how Nivia can help your medical practice reduce administrative burdens, improve workflows, and support long-term growth.